IT Users Skills
Level 2
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Job Roles this Apprenticeship is suitable for:

  • IT Clerk
  • Digital Assistant
  • Website Technician
  • Data Administrator

Mandatory Units: These are to be completed by all candidates 

  • Improving Productivity Using IT
  • Understanding the potential of IT
  • Developing Personal and Team Effectiveness using IT

Optional Units: Choose relevant units to job role and credit requirements 


IT user fundamentals / Set up an IT system / Optomise IT system performance / IT security for users / IT communication fundamentals / Using the internet / Using the internet / Design software / Desktop publishing software / Project management software / Word processing software / Using mobile IT devices / Using email / Personal information management software / Using collaborative technologies / IT software fundamentals / Audio software / Imaging software / Multimedia software / Spreadsheet software / Internet safety for IT users / Video software / Bespoke software / Specialist software / Computerised accounting software / Database software / Data management software / Drawing and planning software / Presentation software / Website software / Using a computer keyboard