Hospitality Services
(Not working with food)
Level 2
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Job Roles this Apprenticeship is suitable for:

  • Team member
  • Receptionist
  • Waiter or silver service waiter
  • Housekeeper, room attendant, chamber maid

Mandatory Units: These are to be completed by all candidates 

  • Maintain food safety when storing, holding and serving food
  • Working effectively as part of a Hospitality Team 
  • Give customers a positive of self & organisation 
  • Maintain a safe hygienic and secure working environment

Optional Units: Choose relevant units to job role and credit requirements 


Collect linen and make beds / Clean windows from the inside / Cleaning and servicing a range of housekeeping areas / Use of different chemicals and equipment in housekeeping / carry out periodic room servicing and deep cleaning / Provide reception services (CIA) / Produce documents in a business environment / Resolve customer service problems (ICS) / Deal with customers across language divide (ICS) / Deal with bookings / Use office equipment / Provide a linen service / Maintain and deal with payments / Deal with the arrival of customers / Use office equipment / Maintain housekeeping supplies / Clean, maintain and protect hard floors / Handle mail and book external services / Deal with customers across a language divide (ICS) / Deal with communications as part of the Reception function / Promote additional services or products to customers (ICS) / Maintain customer service through effective handover (ICS) / Provide tourism information services to customers / Prepare customer accounts and deal with departures / Clean and maintain soft floors and furnishings / Prepare customer accounts and deal with departures / ERR